The legal guarantee applies to all articles offered. This means that an item must be in good condition and function properly under normal use. If you receive an item where this is not the case, you can return the gift to us. You will then receive a new one as soon as possible.
When you are logged in with your access codes in the webshop, click on ‘My orders’. Then you can open the file on the right (this is a white paper with a magnifying glass). You will then enter the order. Here you can click the green return button on the right-hand side. You can then indicate that you have received the gift defectively. Once you have entered this, the return form will be downloaded as a pdf file.
In addition to the legal warranty, a manufacturer's warranty applies to certain items. A manufacturer's guarantee is an additional guarantee from the supplier of the article. It is subject to conditions set by the supplier itself.
The duration of the guarantee also depends on the supplier. If you have questions about returning a defective item or other warranty matters, please contact our Customer Service.
*For this you need to be logged in with your log-in code and password.